Refund policy
What happens if a purchase fails, a pack is defective, or billing does not behave as expected.
If something is wrong with a Quizola purchase, email hello@quizola.co.uk. We would rather fix a genuine problem quickly than hide behind process.
Digital products
Quizola sells digital products and subscription access. Once digital content has been delivered or accessed, standard cooling-off rights may not apply where you have requested immediate delivery and acknowledged that position.
When a refund is likely
- The product was not delivered and cannot be resent or restored promptly.
- The pack is materially defective, corrupted, or unusable.
- A billing error, duplicate charge, or post-cancellation charge occurred.
- A substantial content defect means the product is not reasonably fit for purpose.
When a refund is less likely
- You changed your mind after successful digital delivery.
- A minor content issue can be corrected without making the product unusable.
- A device or local software problem prevents you opening a normal PDF file.
Subscriptions
You can cancel subscription billing through the account and billing flow or by contacting the team. Cancellation normally takes effect at the end of the current paid period unless a billing error is being corrected.
How to ask for help
Send the order email address, the affected product or plan, and a short description of the issue to hello@quizola.co.uk. If the issue is genuine, we will decide between correction, credit, or refund based on the circumstances.